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 Return and Refund Policy

Juyi only accepts requests for returns and refunds from customers who receive defective or damaged goods (defects and damages are not caused by the customer, photos and descriptions must be provided).


Returns and refunds must be requested within 5 days of receiving the item.

Since orders are handmade upon order received, Juyi does not accept returns, refunds or order cancellations under the following situations:

• Requests for returns and refunds are made after 5 days receipt of the item.

• The order information is incorrectly filled or the order is duplicated.

• Product deliberately damaged by customer

• Items that have been opened.

• Package damaged merchandise.

• Merchandise returned to the store because the customer was unable to receive the item in person. *Remailing is subject to additional shipping costs which customer has to bear the cost


Juyi reserves the rights to refuse any ineligible return request for a refund.

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